SERVICE
About sales price
How do I confirm my order?
After completing your order, you will receive a confirmation email at your registered email address. You can also check the status of your order on your My Page.
Can I change or cancel my order?
As a general rule, changes or cancellations cannot be made after an order has been placed. If you have made a mistake with your order or have any questions, please contact customer support as soon as possible. Cancellations are not possible after the item has been shipped.
About delivery
How long will the delivery take?
Domestic: Ships within 3-5 business days. International: Varies by region (using FedEx/DHL/UPS).
Can I specify the delivery date and time?
Delivery date and time cannot be specified. The customer is responsible for any reshipping costs due to incorrect address or prolonged absence.
How much is the shipping fee?
Domestic shipping is free; international shipping costs vary by region.
About payment
How do I pay?
We only accept single payments by credit card (VISA / Mastercard / American Express / JCB).
What currency will be used for payment?
The currency is Japanese Yen (JPY). If accessing from overseas, the displayed local currency is for reference only.
About the product
What happens if the item is out of stock?
Even after placing an order, items may become out of stock due to inventory adjustments. If payment has already been made, a refund will be issued.
Returns and Exchanges
Is it possible to return or exchange the item?
This is only possible in the case of defective products or incorrect deliveries. Please contact customer support within 7 days of receiving your product.
What if the size doesn't fit?
Please be sure to check the size chart and detailed information on the product page before placing your order. We do not accept returns or exchanges due to customer reasons such as differences in size, color, or image.
Questions about overseas orders
What about customs duties and taxes?
For international orders, customs duties and taxes are the responsibility of the customer.
Can I choose the delivery company?
You cannot specify the shipping company. Items will be shipped via FedEx, DHL, UPS, etc.
Regarding receipts and invoices
Can you issue a paper receipt?
We do not issue receipts as a general rule. Your credit card statement can be used as a substitute for a receipt. Please contact support if you require an electronic receipt.
others
Is my personal information safe?
We manage this information appropriately in accordance with our privacy policy.
Can I return a product if I've lost the tags or packaging?
Returns and exchanges are not accepted if the tags or packaging are missing.
What if the product arrives damaged?
Defective items can be returned or exchanged. Please contact us within 7 days of arrival.